Here’s The Only Resume Hack You Need to Stand Out

If you have noticed it, a majority of resumes and LinkedIn profiles do look like job descriptions. Not that there’s anything wrong with profiles and resumes which look like job descriptions, but if one wants to stand out, one has to do a better job than sticking with...

[Infographic] These Are The Most In-Demand I.T. Skills in 2016 (and in 2017)

The information technology industry is constantly evolving. As more and more businesses are becoming more IT-enabled and more sophisticated IT architecture is required, the demand for different tech roles is still high.   2017 looks bright for the tech industry, as...

Here’s How You Face the Real World Right After College

“Welcome to the real world.” If you are to make a keyword cloud for everything people have been telling you since you graduated from college, this probably is the biggest key phrase you get. This along with other cliches like “Follow your passion," "Give your 110%,"...

What is EQ and Why Is It Useful in the Workplace

Scholars coined the term “emotional intelligence” or EQ in the early 1990s. The rise to prominence of this term was due to a peculiar finding surrounding the relationship of intelligence and performance. According to Dr. Travis Bradberry, author of the award-winning...

The Pacesetters in Artificial Intelligence in the Philippines

Megatrends continue to disrupt the way we do business and generate value. From offshoring to outsourcing, to robotic process automation (RPA), these megatrends have been challenging business to seize opportunities from various frontlines.   For instance, enterprises...

How Does 2017 Look Like for the BPO and Shared Services Industry

Generating around 1.3 million jobs and 21.3 billion US dollars in revenue in 2016, the Philippine IT-BPO industry is poised to generate around 55 billion US dollars in revenue by 2020. And this year, the industry has a rosy outlook. Here are some of the developments...

Featured Articles

Replacing a departing employee

Change in life is inevitable, sometimes we move due to family or we feel we are ready for a new challenge at a new destination. This happens all the time, but what does this mean when the one making the change is one of your star employees? The departure of a key...

BPO 2016 Outlook

At the beginning of last year, Tholons (2015) published a report looking at the BPO industry as a whole and placed Manila behind Bangalore (India) as the 2nd largest outsourcing destination in the world, and looking at this year’s forecast, Manila might just over take...

Merry Christmas for the office

“Deck the halls with boughs of holly, fa la la la la la la la!” By the sounds of it, the Christmas season is here, well if the carols played on repeat at the local shops and on the radio are anything to go by, so this means season celebrations; family, friends...

The Philippine-Australian BPO Connection

In recent years, the Philippines has become one of the leaders of the global business outsourcing industry (BPO), and while American and European companies make up the majority of investors in the industry, Australian ICT demands are making big headways in the...

Tips and pointers on executive level reference checking

In one of our earlier posts we couldn’t stress enough how skipping doing a thorough reference check is a mistake that no hiring manager wants to make. In this week’s blog, we expand further on this point, and reference checking for the executive level using 360...

How can you manage workplace negativity?

Workplace negativity disrupts productivity. Negative attitudes and behaviours at work can lead to increased absences, disjointed teams, high turnover, and loss of creativity, productivity and morale. Confronting negativity in the workplace is a must, because the...

The BPO Client-Vendor Relationship

Definitions For the purpose of this blog post – Clients refer to the main operations; the company that decides to have an external party perform one or more of its business processes Vendors refer to the service providers assisting the main operations; the company...

BPO Sector Growth in the Philippines

In a previous blog, we introduced our readers to a general outlook on the BPO industry today in the Philippines, and in this week we want to further elaborate on the great growth the industry has seen over the past few years. The business process outsourcing (BPO)...

Dealing with the inevitable – team conflicts

It’s inevitable in any organisation. You can pretend it’s not happening. You can nag, cry, and rant all about it. Blame it on someone else, or try to deal with it through subtle hints and suggestions; or you can be direct, clarify what is going on, and attempt to...

What does your employment brand say about your organisation?

Is your organisation a great place to work? A place that people know by name and want to work at? In this week’s blog we want to talk about the importance of employment and employer branding. A significant facet for any organisation is its image, its reputation! An...

Other kinds of rewards

Certainly most employees appreciate more money, but as we all know money can’t buy happiness nor can it ensure employee engagement and loyalty. There are “other” kinds of rewards which can inspire and engage your employees in ways that money can’t. Especially in a...

Source of Hire Matters

According to a study conducted by Aberdeen (2013) sourcing is the greatest challenge organisations face today in their talent acquisition efforts. We see sourcing to be both an art and a science. It’s the balance between the “art” of building meaningful and strong...

Signs employees are going to resign

One of your top employees walks in and hands in their resignation – you’re flabbergasted, you did not see this coming – or did you? Are there tell-tale signs that an employee is about to quit? And if so, what are they? And what can you do about it? In this week’s blog...

Onboarding – crucial to engagement and retention

What a relief, you’ve finally recruited the perfect candidate to fill the position you’ve been trying to fill for the past few Months You can relax now right? They’ve signed the job offer and now the hard part is over…or is it? According to CIPD, one in four people...

Is sourcing passive candidates worth your time?

In the ever waging war for talent, with positions taking longer to fill and quality candidates becoming more and more scarce, many organisations are looking for new and innovative ways to source and recruit top talent. One way, is the increasing popularity of engaging...

Get More value from Performance Appraisals

A performance appraisal is defined as: a process where a manager evaluates and provides feedback on employee job performance, including steps to improve or redirect activities as needed. Commonly seen as an important way to help staff members improve their performance...

The Mid-Life Career Change – a growing trend in the workforce

A candidate comes to you with their resume and you’re a little flabbergasted – they have had a good job, own a respectable home, they’ve been offered some nice career progression plans over the years, but here lies their resume in front of you and you find yourself...

How would you choose who is going to be made redundant?

Nowadays, given the current economic climate, redundancies are a common issue for many organisations. In this week’s blog post we discuss how managers need to handle redundancies delicately and follow the proper procedures. Doing this can transform a possibly...

Why they didn’t get the job – giving feedback

No one likes to hear they didn’t get the job, but at the same time we all want to know ‘officially’ instead of never hearing anything at all on the status. An even better practice that most candidates want to know is why they didn’t get the job. In this week’s blog...

Protect yourself against employees leaving for the competition

Picture this scenario: One of your star employees has decided to leave and you’ve heard rumours that they’re going to your competition. You’re not only disappointed but also a little worried. They know your customers and clients, have a great rapport with them and are...

The real costs of employee turnover

Employee turnover cost is defined as the cost to hire a replacement employee and train that replacement. But there’s more to it than just getting a new employee, and in this week’s blog post we want to share with you the real costs of employee turnover. It is...

Cultivating a positive workplace culture to attract and retain

While money and other benefits are important, rarely is the decision to leave a company and join another based on compensation alone. Look beyond the surface and you’ll see it usually has something to do with workplace culture. Employees spend the majority of their...

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