Negotiation across cultures

Different people negotiate different ways. Culture influences how individuals negotiate and how they view and interpret the negotiation process. Everything from language barriers, body language, and how you meet-and-greet, can have an impact on your negotiations....

How to decide what to outsource

Imagine a world where most of our jobs only revolved around our best skills. Being able to do tasks that excite us and delegate other tasks we’re not so inclined to someone else who loves doing those kinds of tasks. While this might seem like a far out dream, the...

Shared Services BPO

The market in which organisations today operate in, many of which are multinational, is characterised by globalisation, mergers, acquisitions and consolidation. This corporate environment requires companies to standardise operations to stay competitive. One effective...

The balance of expats and local leaders

In this week’s blog post we focus on leaders – expatriates vs. local leaders – and what is needed for the ever-changing global markets of today. The CEO of Manpower argues that the era of the Western expatriate manager is ending and that it’s time for more local...

How do you evaluate remote employees?

Thanks to technology and globalisation, it’s not just about staying in touch with remote individuals, but now distributed project teams are becoming much more common. Organisations today that are looking for ways to reduce operating costs find distributed work...

Benefits of going BPO and digital

Nowadays there are numerous leading organisations, including BHP Billiton, that strive for a digitilised, paperless environment. Not only is this an eco-friendly alternative (saves paper, and thus nature’s gift of trees), but also by using BPO and technology it...