Curran Daly & Associates
Published
January 10, 2019
Category
Work Experience
2 to 5 Years of Operations Manager Level Experience

Description

  • Focus on achieving success in all operational KPIs
  • Ensure employee engagement, prioritizing support and recognition
  • In collaboration with both internal and Client key stakeholders, work across distance and cultures to ensure that the utmost care is provided to client’s customers
  • Identify process opportunities and provide possible recommendations that help improve the quality of service provided to the Client
  • Embrace a continuous learning culture in a fast-paced environment and lead teams through change
  • Benchmark to understand best-in-class performance across multiple sites and create a plan to address our biggest opportunities
  • Build and foster an energized team
  • Ability to simplify ambiguous and complex scenarios to provide clear guidance to the team

Key Qualifications

  • Willing and able to work flexible hours (evening, weekends, or 24/7, as required)
  • 2 to 5 years of Operations Manager-level experience
  • Experience handling multiple lines of business
  • Ability to structure and solve business problems
  • Proven data analysis and problem-solving abilities
  • Proven ability to lead cross-functional team initiatives
  • Ability to motivate and inspire team members
  • Excellent coaching, listening, and interpersonal skills
  • Ability to prioritize and execute tasks in a high-pressure environment
  • Superior communication, presentation, and relationship-building skills with regards to all levels of the organization
  • Comfortable presenting recommendations to both internal and external senior leaders
  • Ability to develop strong partnerships with both internal and external business leaders
  • Prior experience in business/financial management, operations, or project/program management is an asset, but not required
  • Prior people management experience, leading through influence is an asset, but not required
  • Experience in telecommunications would be considered a strong asset
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