Curran Daly & Associates
Published
January 26, 2018
Category
HR  
Job Type

Description

Primary Responsibilities:

  • Provide customer service and support for inbound calls relating to employee and manager questions on human resources related topics
  • Quickly and accurately identify and assess customer needs and take the appropriate action steps to satisfy those needs
  • Probe for information to determine if the question can be answered immediately or if it needs to be routed to a different area
  • Document calls and research as appropriate
  • Solve problems systemically, using sound business judgment and follow through
  • Respond to callers in a polite and courteous manger, projecting patience, empathy, caring and sincerity in voice tone and words
  • Establish rapport over the phone quickly, and remain positive
  • Provide consultation to employees and managers regarding where they can obtain the information in the future
  • Calmly and effectively handle challenging callers
  • Outstanding attendance record is critical, along with consistently meeting established productivity, schedule adherence and quality standards
  • Continuously recommend process improvements and future enhancements/best practices for current processes
  • Complete special projects and assignments as required

Key Qualifications

  • Open to 2nd year undergraduates (with supporting documents)
  • College Graduate preferably
  • 2+ years of direct customer service experience, preferably in an inbound call center environment
  • Ability to work an overnight schedule
  • Strong verbal and written communication skills
  • Excellent problem identification and resolution skills
  • Ability to interact and work with all levels of employees
  • Ability to work independently and manage multiple tasks
  • Proficient with MS Office
  • Must be willing to work in Alabang and be trained in McKinley Hill

Preferred Qualifications:

  • BA or BS in Human Resources or Business
  • Previous HR experience
  • Experience with case management systems
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