Curran Daly & Associates
Published
January 10, 2019
Category
Work Experience
At least 2 years Team Lead Level Background

Description

Job Description:

  • Gather and analyze data in order to set priorities and goals for the team
  • Develop and execute plans to swiftly guide team members to performance success
  • Liaise with all support teams when/as required in order to ensure smooth transactions for employees and customers
  • Responsible for consistently upholding company and departmental guidelines, policies and procedures Plan and supervise the daily activities of your team
  • Comfortable with the Team Leader “Buddy System” mantra of supporting any/all Agents at any time
  • Coaching, coaching and more coaching – with a goal of exceeding targets
  • Develop individuals for future development and career growth
  • Aim for a highly reliable team. Foster and encourage team members to arrive each day, on time, ready to Resolve, Sell, Save, Learn and Shine
  • Resolve customer escalations or coaching opportunities provided by peers or other departments

Key Qualifications

  • Willing and able to work flexible hours; evening and weekends or 24X7 as required
  • Leadership experience – personal or professional
  • Customer focused
  • Developmental skills for the improvement of individuals/team/department
  • Strong coaching skills with the focus of building a successful team
  • Analytical and able to turn numbers into strategies for performance improvement of individuals/teams
  • Collaborates and works well across multiple teams inside and outside of operations
  • Leads through change with clear communication and support
  • Confident making and owning outcomes of your decisions
  • Self-aware, with confidence to work in an energetic and diverse environment
  • Strong interpersonal, organizational and time management skills
  • Shining yet professional and courteous personality
  • Proficient in Microsoft office products, specifically Excel and PowerPoint
  • Exceptional written and verbal communication skills are essential
  • Ability to multi-task and thrive in a constantly changing work environment
Apply
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