Curran Daly & Associates
Published
January 10, 2019
Category
Work Experience
4 + Years in the End-to-End OTC Cycle

Description

The OTC Manager is responsible for overseeing and managing company's Order to Delivery strategy and operations aligned with maximizing the process efficiency and productivity. In addition, they play a crucial role in developing and maintaining good relationships with vendors, distributors, alongside with the welfare of his/her team members.

Key Responsibilities:
  • Direct supervisory responsibility of a team composed of 20 to 25 members from the Associate to the Team Lead levels
  • Responsible for Service Delivery in Order Management space (prior Order Management O2D experience of minimum 4+ years)
  • Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities
  • Prior people management experience of 2 years
  • Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals
  • Provide individual coaching feedback sessions, appraisal, training and mentoring talent to grow within organization & control attrition
  • Manage and drive staffing plans, quality initiatives, process change initiatives, projects
  • Provide the ability to manage reporting and analysis and track record of taking ownership and driving results
  • Ensure that all of the client responsibilities occur in accordance with Service Level Agreements
  • Identify, document, and review opportunities for team improvement in processes
  • Requires identifying and assessing complex problems for area of responsibility. Creates solutions in situations in which analysis requires an in-depth evaluation of variable factors.

Key Qualifications

  • Minimum of 4 Years Leadership Experience in the Order to Cash Cycle
  • People Management Experience is a must
  • Process Improvements and Root Cause Analysis is a plus
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