Curran Daly & Associates
Published
January 23, 2019
Category

Description

QUALITY MANAGER

Ortigas, Pasig City | Night shift

 

JOB DESCRIPTION

  • Achieve client established performance and productivity goals
  • Provide support to the site management team by identifying opportunities for achieving high levels of positive customer experience and leading the process and quality efforts to achieve them
  • Data analysis and statistical process control, as well as providing direction and leadership to site analysts
  • Responsible for implementation and maintenance of all quality and other metric improvement projects and programs, including the quality/call monitoring process, pilots and design of experiments.

Key Qualifications

  • 5+ years of industry-related experience, including a combination of call center, project management and quality experience
  • Must have experience supporting either a Healthcare account or Financial account in a Quality position.
  • Statistical process control, personnel management and quality monitoring experience
  • Previous experience with COPC and/or Six Sigma projects preferred
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