Curran Daly & Associates
Published
January 4, 2018
Category
Work Experience
8 years

Description

Roles and Responsibilities

  • Provide Strategic Leadership, direction and hold overall account management responsibility and maintain tactical relationship with client stakeholders.
  • Is responsible for managing teams of the size of 100+ FTEs and processing complex transactions in the Order Management domain supporting the General Trade, Modern Trade, Online Channel of sales and Account receivables.
  • Is able to develop and implement a transformation roadmap for the client in the Order to Cash area. Understands upstream and downstream processes to order management and the inter linkages across these process areas.
  • Ensures all Service Level Agreements are adhered to and provides the client with a high quality service
  • Responsible for publishing operational KPIs and SLAs to the client on time.
  • Ability to engage with key stakeholders on the client side.
  • Promotes teamwork, provides employees with coaching and feedback, Ability to handle large sized team. Networks with other functions
  • Worked on process improvements / continuous improvements in the Order Management¬† area

Key Qualifications

Required Skills

  • Strong delivery skills. 12-15 years of operational delivery experience in Order to Cash Domain.
  • Demonstrated and proven expertise in the Order Management domain
  • Excellent communication, negotiation and presentation skills
  • Strong organizational skills; including good time management
  • Strong relationship building and influencing skills
  • Willing to work in BGC, Taguig
  • Willing to work day shift
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