- Provide prompt, professional, and accurate advisory and support service to our customers in research, forensic, clinical, and other markets via email and other channels, in accordance with all applicable regulations.
- Acquire and apply constantly changing knowledge of technology, products, and processes
- Actively apply and participate in the development of solutions to further improve our customer service
Effectively prioritize tasks to efficiently manage the needs of our customers and the team
§ Substantial lab experience in molecular biology together with first hand practical experience of the most frequently used techniques
§ Fluency in written and verbal English
§ Flexibility in schedule§ Strong English communication skills
§ Ability to take ownership of complex information and customer interactions, to provide excellent support with focus on customers, and to work in a changing environment.
§ Ability to adjust tone and language as needed to manage interactions and maintain positive relationships with customers and coworkers.
§ Ability to work in teams across multiple countries, cultures, and time zones.
§ Mentality as a service provider with strong scientific background