Curran Daly & Associates
Published
January 22, 2019
Category
Work Experience
5 years

Description

The Training and Quality Manager will oversee a small team of trainers and quality specialists for a captive BPO company with a headcount of around 500 ftes.  This role will be designing and leading the implementation of the quality management program of the organization.  He/She will also ensure that there are appropriate learning programs in place to address skill gaps of employees, and equip new hires with the necessary skills for operations.

Key Qualifications

  • At least 3 years in a training and quality manager role
  • Must have strong continuous improvement mindset
  • BPO company experience essential in the fields of training and quality
  • Senior leader comfortable being hands-on
  • Strong mentoring and leadership skills
  • Passionate about contributing to the organization
  • Positive attitude and brings that energy into work
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