Curran Daly + Associates
We have several openings across workforce management at Analyst, Supervisor and Senior Manager levels.
Suitable candidates will need meet the following criteria:
- Very minimum of 5yrs experience working in WFM
- Bachelor’s degree
- Experience in a contact center environment
- Knowledge of management processes, concepts and principles (including staffing projections, scheduling, service level analysis, metrics monitoring)
- Basic call center-specific software and applications knowledge of Genesys Pulse and Verint WFM