Curran Daly + Associates
Published
July 26, 2019
Category

Description

We have several openings across workforce management at Analyst, Supervisor and Senior Manager levels.

Key Qualifications

Suitable candidates will need meet the following criteria:

  • Very minimum of 5yrs experience working in WFM
  • Bachelor’s degree
  • Experience in a contact center environment
  • Knowledge of management processes, concepts and principles (including staffing projections, scheduling, service level analysis, metrics monitoring)
  • Basic call center-specific software and applications knowledge of Genesys Pulse and Verint WFM
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