Curran Daly & Associates
Published
February 12, 2020
Category
Default  

Description

Responsibilities:
  • The Workforce Director will be accountable in providing expert leadership over all facets of workforce management i.e. forecasting, scheduling, real-time management, and capacit planning for across multiple business units and sites.
  • The resource will lead a team of WFM professionals and will directly interact with senior business leadership and/or clients
  • Must be a strong collaborator with Operations and other support groups, capable of driving continuous improvement, innovation, process change management, operational excellence, and all communications involved herein.
  • Drive cost savings and continuous efficiencies in a corporate perspective through implementation of corporate processes

Key Qualifications

  • 10+ years in workforce management with proven experience in a senior management position in a BPO setting
  • Adept in Verint system and other WFM tools, but still capable of understanding and delivering processes independently without solely relying on technologies
  • Proficient in business communication and presentation skills in English; able to collaborate with senior management and aid in business decision making
  • Proven ability to lead teams, motivate team members, and influence peers and partners from other functional groups
  • Amenable to work primarily US business hours but flexible to schedule adjustments as needed by the business
  • Must be amenable to work in Pasay City
  • Comfortable working in an environment of rapid growth and increasing complexity - being a key member of the leadership group to drive efficiencies in a corporate perspective
Apply
Please give us a link to your LinkedIn profile, if you have one.
Drop files here browse files ...
Captcha

Related Jobs

Construction Manager   12F Robinson Summit Center, Philippines new
February 28, 2020
Vice President of Marketing | Mandaluyong   Mandaluyong, Philippines new
February 28, 2020
Vice President of Marketing | Mandaluyong   Mandaluyong, Philippines new
February 28, 2020
IT Service Desk Analyst - French (Ortigas)   Ortigas, Pasig City, Philippines new
February 22, 2020
Life Insurance Underwriter   BGC, Philippines
February 20, 2020
Share This
Are you sure you want to delete this file?
/