Transformation and Change Manager

I am a tenured officer in the field of Operations and Project Management with experiences in managing a team of select individuals. My exposure to Daily Operations allowed me to determine the impact or importance of urgency for high-risk cases. My integration to Project Management allowed me to develop skills that enabled me to manage expectations and to deliver results according to scope and timeline.

Blending a formal background in Operations and Project Management, I am looking to explore into similar and related fields or even transition into a new field where I can explore professional growth. I would bring both passion and expertise to championing your company to greater heights.

E-mail
jmssantos@gmail.com
Phone Number
09399260663

Education

BS - Business Administration Major in Computer Application @ DLS - College of Saint Benilde
Jun 2000 — Dec 2004

Experience

Transformatino and Change Manager @ Citibank NA ROHQ
Apr 2015 — Current
I was involved in projects which contributed significant saves for the center through Productivity and Process Streamlining. Meeting saves and budget targets are key success indicators of the project.

I was the lead project manager for the Electronic Payment Method program to solve missing cheques and improve customer experience. This meant reaching out to both vendors and business users to maximize the conversions. 

I also led the project which aims to shorten the payment process through Centralized Receiving Unit project where invoice submission is funneled to a central location. This involved conducting training / brown bag sessions and change management to allow users to get accustomed to the new process. 

I have led activities related to vendor records management to ensure consistency of information against the agreed contracts are implemented and strictly enforced. 

All of my projects involved working towards aligning Business Unit processes to Regional policy, familiarizing with Oracle P2P (Procure to Pay) system to better identify system enhancements that contributes to process improvements

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