Experienced Learning & Development and Project Management Professional

Experienced professional with 9 years Learning and Development, Quality, Instructional Design, eLearning and IT Management expertise. Consistently performed in delivering organization's requirements focusing IT Service Desk program, training delivery, eLearning, quality and collaborative work within the IT organization. Worked with the team for designing support models for business units and successfully implemented a quality driven performance.


Core Competencies: Subject matter expert in the IT Service Desk support models. ITIL framework certification and experience in incident management and knowledge management. Training management, design, facilitation and implementation, artificial intelligence development, cognitive assistance, natural language processing, agile practitioner, information architecture.

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