What’s it like to have a career in BPO (Business Process Outsourcing)? There are certainly a lot of misconceptions about the BPO industry here in The Philippines. Some think it’s just a job to do until you find what you really like, others believe that by working in BPO means you’ll lead an unhealthy life without any career path. In this post, we show you how far away from the truth these assumptions are and show why a career in BPO Philippines, just might be one that you would want to have.
- In 2003, the BPO industry had around 100,000 employees, in 2006 it grew to 240,000 employees with about #3.2 billion in revenue, by 2011 these numbers triples with 640,000 employees and approx. $11 billion in revenue (IBPAP)
- BPO is now considered as the center of the Philippine economy due to its great contributions over the past decade. It fuels the growth of the Philippine economy, not only by generating billions of dollars in revenue but also in creating countless jobs for many Filipinos.
- According to Tholons (2016) Manila and Cebu are in the Top 10 Outsourcing Destinations in the world, and it’s not just our bigger cities that rank, Among the Top 100 Outsourcing Destination, you’ll also find several other locations in the Philippines including Davao, Laguna, Bacolod, IloIlo, and Dumaguete, to name a few.
Broad Fields of Expertise
While a big portion of the BPO industry is contact centres, there are other career paths within BPO too. But firstly, just within these contact centres, you can put medical education to practice, when dealing with Medical decoding and transcription; alternatively, business majors can also use their finance, HR and/or administration skills; those with a talent for marketing and person to person interaction can shine in voice services. Aside from customer support and voice services, other job opportunities in the KPO sector of BPO can be found for accountants, software developers, animators, digital fashion designers, game developers, engineers and even architects. Designs of a building, for example, and other engineering and architectural services are often done offshore here in the Philippines.
This is one of the reasons why BPO job opportunities can be very attractive to job seekers. Aside from that, employees can receive generous benefits like health insurance, life insurance, company stock shares, free meals, performance-based bonuses, and an annual salary increases are also given on top of basic pay.
Quick Career Growth
BPOs enable youngsters to have fast-track careers, with higher levels of responsibility being delegated at fairly early stages in their careers. From leadership, technical, to workforce management, career growth opportunities are abundant. As the industry grows, staff is trained for leadership positions and applicants are hired to replace them. This means you can grow professionally with the company. Learning a new set of skills will help boost your credentials and improve your chance getting promoted or getting higher positions later in your career.
As you grow within your BPO organisation you will also gain more experience in higher levels of management, giving you more exposure to their clients. BPO employees are exposed to many leading global brands, and can quickly become well-versed in the industry and/or technology of the client they support. Since many are from multinational companies based abroad, you’ll be exposed to their culture, business etiquette, and corporate models. Such experience can be your stepping stone to prepare you for higher leadership.