BPO Regional Hotspots in the Philippines

Feb 19, 2016

Philippine Regions - Wikimedia Commons

Manila and Cebu, known as two of the top BPO destinations in the Philippines, are helping to shape the business landscape in the country. But upcoming regional hotspots are starting to also gain traction in the BPO market as viable destinations. In this post we take a closer look at some of these regional spots.

These regional hotspots mentioned are being supported as ‘New Wave Cities’ – The Business Process Association of the Philippines (IBPAP), together with the DOST-ICTO, selected these cities based on factors such as relevant infrastructure, connectivity through fibre optics of telecommunications networks, accessibility, cost of related factor inputs, talent pool, and business environment – all of which meet a minimum standard and have the ability to grow and improve.


Bacolod ranked no. 85 in Tholons Tops 100 Outsourcing destinations in the world in 2016. Recognized by the Asian Institute of Management (AIM) as one of the top 5 most competitive mid-sized cities in the Philippines, Bacolod is also a favoured location of BPO and offshoring firms. The city also tops AIM’s list in terms of infrastructure and service quality.

Baguio City

Known as the summer capital of the county, Baguio city ranked no. 94 in Tholons Tops 100 Outsourcing destinations in the world in 2016. The city is located appox. 250km north of Manila, and is proving to be globally competitive in terms of business and education. It’s seen as the centre for Northern Luzon for business and commerce and education (with an average literacy rate of 98.6% according to the IBPAP).


Located in Mindanao, Davao is the third most populated city area in the Philippines and was ranked no 66 in Tholons Tops 100 Outsourcing destinations in the world in 2016. The implementation of a stringent traffic management system in Davao highlights the absence of traffic and infrastructure woes that bug people in Metro Manila. Davao was ranked 87th among the world’s fastest-growing cities by the London-based City Mayors Foundation. It also serves as the main trade, commerce and industry hub of Mindanao with an average literacy rate of 98.7%.

Dumaguete City

Dumaguete is where the provincial capital and seat of government of Negros Oriental are located in the Central Visayas region. Dumaguete City, a newcomer to the list of Tholons Tops 100 Outsourcing destinations in the world in 2016, made one of biggest leaps by placing no. 93 from being ranked outside of the top 100. Dumaguete City is recognised for both talent and cost.

There are four universities and several colleges graduating plenty of fresh, energetic and qualified talent every year. The town’s nickname “The City of Gentle People,” suggests Dumaguete city’s laid back atmosphere of with lots of beach and mountain activities all within a few minutes drive along an oceanside route that provides access to roughly 1.35 million people in commuting distance. It’s the perfect regional destination as it has the charm of both a town and a city as a location – lower real estate and a hub for other regional candidates.  The average literacy rate is 93.9%.

Iloilo City

A highly urbanised city, Iloilo city is located on Panay Island, and is the capital city of the province of Iloilo, regarded as the regional epicentre for business and commerce in the Western Visayas. Iloilo ranked no. 90 in Tholons Tops 100 Outsourcing destinations in the world in 2016. Iloilo City has a number of IT/BPO centers, among which are the Iloilo Ayala Techno Hub, Amigo Mall, SM City Iloilo (housing BPO companies), and Sta. Barbara Heights and Iloilo Business Park. The average literacy is 93.79%.

A Bright Future

These are just a few of the exciting, up and coming hotspots in the Philippines. Keep an eye on our site to stay up to date with the latest hot spots popping up – an exciting time for the BPO industry as both the Philippines infrastructure and education system continues to grow.

By: Curran Daly + Associates


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