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General Manager

by | Mar 7, 2025

Curran Daly + Associates
Published
February 10, 2025
Location
Taguig City, Philippines
Category
Default  
Job Type
VP/Country Head/Regional Head  

Description

About the Company

Our client, an Australian-founded startup launched in 2024, specializes in providing premium outsourcing solutions. By expertly sourcing and aligning top-tier talent with clients’ operational standards and culture, they deliver exceptional value through their tailored services. Central to their offering is an Employer of Record (EOR) model, where they manage all aspects of their clients’ employees while enabling clients to retain complete day-to-day management of their offshore teams.

As part of their continued growth, the company is seeking a General Manager to lead their Philippine team.

The role

As the most senior member of the Philippine team, the General Manager will oversee approximately 200 FTEs (20 in-house staff and 180 client-dedicated employees). Reporting directly to one of the Australian-based Co-Founders, this role is pivotal in driving the success of the Philippine operations, ensuring seamless service delivery, fostering innovation, and cultivating a culture of collaboration and performance.

Key Responsibilities

  • Lead and manage all aspects of the Philippine operations, ensuring high-quality service and operational excellence.
  • Inspire and develop teams, promoting inclusivity and high performance.
  • Drive innovation by implementing strategies to streamline processes using AI and automation.
  • Partner with the Co-Founders to enhance customer and client experiences.
  • Oversee recruitment and talent retention, ensuring alignment with the company’s growth.
  • Consistently meet and exceed KPIs while maintaining a people-centric approach.

Essential Qualifications and Experience

  • Bachelor’s degree in a business-related field; post-graduate qualifications are a plus.
  • A minimum of 20 years of professional experience, with 10+ years in senior management roles.
  • At least 5 years in a people management position within a multinational organization in the Philippines.
  • Deep expertise in outsourcing, shared services, or management consulting.
  • Proven experience in a fast-paced startup environment, ideally in the Philippines.
  • Demonstrated ability to implement strategic initiatives and deliver results in customer experience services.
  • Familiarity with managed services or EOR solutions is highly advantageous.
  • Exceptional communication skills in English (written, verbal, and presentation).
  • Willingness to work flexible schedules to accommodate global operations.

What We’re Looking For

  • A confident and data-driven leader who excels in managing teams, building client relationships, and driving business growth.
  • A proactive, collaborative, and hands-on operator who leads by example and thrives in a dynamic environment.
  • A strategic thinker who leverages innovation to address operational challenges and achieve excellence.

Role Details

  • Location: BGC, Taguig (primarily on-site, with some flexibility).
  • Schedule: Day/Flexi Shift (starting ~6 am Manila time; flexibility for global client calls).
  • Reporting To: Co-Founder (based in Australia).
  • Compensation: Competitive package, including Short-Term Incentives (STI).

Application Process

This is a highly visible and critical leadership role, and the selection process will involve at least three interview stages to identify the best candidate.

Ready to lead and make an impact in a high-growth environment? Submit your updated CV to [email protected] for more details

OR

APPLY HERE (You will be redirected to our company ATS for submission of CV.)

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 [email protected]

LinkedIn

Areas of Expertise

Manager to C- Suite Level

Banking (Retail Banking, Corporate Banking, Investment Banking, Private/Wealth management, Digital), Financial Services (Traditional, remittance, alternative finance, fintech), Insurance ( Life, Non-life, Reinsurance, Insur-tech)

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Jerry brings nine years of management experience, during which he has led multi-geography recruitment teams, strengthened operational performance, and fostered strong stakeholder partnerships. He has consistently driven process optimization, team development, and service excellence, while managing senior client relationships and ensuring the successful delivery of executive, specialist, and volume hiring projects.

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LinkedIn

Pam is a digital marketing and client relations professional with nearly a decade of experience in B2B lead generation, brand strategy, and early-stage sales enablement. She specializes in content that connects, campaigns that convert, and client journeys that start strong.

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LinkedIn

Honey is a results-driven finance leader with over a decade of experience in accounting, taxation, and financial operations—spanning both professional service firms and corporate finance environments. She brings together deep technical proficiency and a commercial mindset to streamline financial systems, ensure full regulatory compliance, and support strategic growth.

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Honey holds a Bachelor’s degree in Accountancy and is a licensed CPA in the Philippines. She is passionate about continuous improvement and upholding financial excellence in a rapidly changing business environment.

 

James Kopp

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Trusted recruitment partner for senior roles in CX, Sales, Operations, and Transformation across Southeast Asia and ANZ.

[email protected]

LinkedIn

Areas of Expertise
Specialising in retained search assignments for senior and executive level leadership roles.

James Kopp began his executive search career in 1996 with de Jager Executive Search in Sydney, specializing in Automotive and Technology markets.

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LinkedIn
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LinkedIn
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LinkedIn
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Paula is a seasoned recruitment professional with seven years of experience, bringing a wealth of expertise in technical recruitment, client management, and strategic hiring practices across multiple industries.
  Her career began after university when she joined a global financial technology company as an internal technical recruiter, gaining a deep understanding of the nuances of technical recruitment. Seeking broader exposure, Paula joined a global recruitment consulting firm, where she spent five years growing her career. There, she became a Consultant for the Sales and Marketing team, specializing in recruitment within the FMCG, retail, professional services, and healthcare sectors.
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PRACTICE LEAD

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LinkedIn
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Fab has more than 7 years of experience in recruitment, including 2 years in a leadership role. She is skilled at aligning technical talent with business goals across various industries, including IT, BFSI, FMCG, and global markets.
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Aya is a skilled HR and Recruitment professional with over 7 years of experience, beginning her career in HR Administration before discovering her passion for Recruitment. She started with Compensation & Benefits and Payroll but transitioned to Recruitment, where she has excelled for the past 6 years.
Her recruitment expertise spans PH Executive Search across industries such as Engineering, Construction, Infrastructure, Fintech, Shared Services, BPO, Logistics, Start-ups, Technology, Industrial Manufacturing, and Healthcare. She has successfully placed talent in diverse functions—including Engineering, IT/Technology, Finance & Accounting, HR, and Sales & Marketing—covering roles from management to C-level executives.
She is highly proficient in Full Cycle Recruitment, Account Management, and Business Development, with a proven ability to deliver exceptional results. Aya’s additional skills include Process Improvement, Recruitment Marketing, Talent Mapping, Niche and Volume Hiring, and Negotiations.
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Karen Magat

PRACTICE LEAD

Bringing world-class talents to every organization by glorifying his name through my lifelong mission of providing jobs for EveryJUAN.
 [email protected]
LinkedIn
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Karen brings with her a decade of experience in the Human Resources and Recruitment field, she took a leap of faith when she started an HR role for a manufacturing company, after working for 2 years in the Hospitality Industry and eventually began her recruitment journey in a local manpower firm, catering to clients across various service-oriented industries and gaining exposure to both volume and mass hiring.
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Empowering Careers and Businesses with Top Talent, Connecting People to Opportunities for Growth and Success.
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LinkedIn
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LinkedIn
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Director, Executive Search

My clients and my candidates are one and the same, I strive to deliver quality candidates to my clients and a quality service to my candidates.
 [email protected]
LinkedIn
Areas of Expertise
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Geoff Curan

MANAGING DIRECTOR, AUSTRALIA

Keep fit, love my family, sport and the Italian language.

 [email protected]

LinkedIn

Areas of Expertise
Executive Search in Sales, Service, Analytics, and, BPO – Australia, Philippines

Geoff Curran has a Bachelor of Economics from the University of Western Australia and over twenty years experience as a specialist recruitment practitioner. During that time he has worked with organizations to secure talent at the middle and senior levels.

Geoff began his recruitment career in Perth in the early 1980s. After several years with a national management consulting firm, he joined Arthur Andersen & Co. to establish its executive recruitment division.

In 1989, Geoff moved to Sydney and at Morgan and Banks specialized in recruiting for accounting and finance. He then spent two years in London, further developing his skills in this field. He returned to Sydney in 1994 and joined Margot Davis and Company, a recruitment consultancy which specialized in marketing, advertising, and marketing communications. He subsequently became a shareholder and a director in said business.

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Geoff Daly

Managing Director, South East Asia

Rugby and cricket tragic, scuba diver, and traveller!
 [email protected]
LinkedIn
With over eighteen years in senior HR roles, Geoff has enjoyed a successful HR career “assisting business leaders with solutions to their people issues.” Working across several industry sectors, Geoff has had a long career in international HR with assignments in Eastern Europe and East Africa, first having worked in China and Hong Kong back in 1996. Geoff’s strength is being able to create rapport with business leaders of all backgrounds and understanding the way to get the best performance from a multi-cultural workforce.
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