Description
About the Role:
The General Manager will be responsible for leading the overall business operations, commercial performance, and strategic growth of a luxury retail company. This role will oversee all key functions, including sales, marketing, retail operations, customer experience, merchandising, supply chain, finance, and people management, ensuring the achievement of revenue, profitability, and brand objectives.
The ideal candidate is a commercially driven leader with a strong track record in premium or luxury retail environments, capable of driving business growth while maintaining exceptional customer experience and brand standards.
Key Responsibilities:
Business Leadership & Strategy
- Develop and execute the company's strategic and operational plans to achieve revenue, profitability, and market expansion goals.
- Drive sustainable business growth through effective sales, marketing, and customer engagement initiatives.
- Identify new business opportunities, partnerships, and market trends to strengthen the company's competitive position.
- Monitor industry developments and recommend strategies to enhance business performance.
Retail Operations Management
- Oversee day-to-day retail operations to ensure operational excellence across all stores and channels.
- Establish and maintain luxury retail standards, ensuring exceptional customer experience and brand consistency.
- Optimize store productivity, inventory management, visual merchandising, and operational efficiency.
- Implement best practices and operational controls to support business objectives.
Sales & Commercial Performance
- Lead the achievement of sales, margin, and profitability targets.
- Develop and execute sales strategies to increase customer acquisition, retention, and lifetime value.
- Analyze business performance metrics and implement corrective actions when necessary.
- Drive a high-performance culture focused on accountability, customer service, and results.
Brand & Customer Experience
- Champion the company's luxury brand positioning and ensure alignment across all customer touchpoints.
- Develop initiatives to enhance customer satisfaction, loyalty, and overall shopping experience.
- Build strong relationships with key clients, VIP customers, designers, developers, and strategic partners.
- Ensure customer service standards reflect the expectations of a premium luxury brand.
Financial Management
- Manage annual budgets, forecasts, and financial performance.
- Monitor profitability, expenses, inventory investments, and operational costs.
- Ensure effective financial controls, risk management, and compliance with company policies.
- Provide regular business performance reports and recommendations to senior leadership and ownership.
Team Leadership & Organizational Development
- Lead, mentor, and develop department heads and key leadership team members.
- Build a culture of collaboration, accountability, innovation, and excellence.
- Drive talent development, succession planning, and employee engagement initiatives.
- Ensure organizational capabilities support both current and future business needs.
Supply Chain & Inventory Management
- Oversee inventory planning, procurement coordination, warehousing, and distribution activities.
- Ensure optimal stock availability while maintaining healthy inventory levels.
- Partner with suppliers and key stakeholders to improve service levels and operational efficiency.
Governance & Compliance
- Ensure compliance with all applicable regulations, company policies, and industry standards.
- Identify and mitigate operational, financial, and reputational risks.
- Establish effective controls and processes to safeguard company assets and brand reputation.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Management, Retail Management, or a related field.
- MBA or postgraduate degree is an advantage.
- Minimum of 10-15 years of progressive leadership experience in retail, luxury retail, premium consumer goods, fashion, lifestyle, or related industries.
- Proven experience managing full P&L responsibility and leading multi-functional teams.
- Strong understanding of luxury customer behavior, retail operations, merchandising, and business development.
- Demonstrated success in driving revenue growth and operational excellence.
- Exceptional leadership, stakeholder management, negotiation, and communication skills.
- Strategic thinker with strong commercial and analytical acumen.
This opportunity is open to both Balikbayan professionals looking to return to the Philippines and expatriate candidates currently based in the country.
If you have a strong track record in luxury retail leadership and are interested in learning more about this confidential opportunity, apply now or send your CV directly to ppiala@currandaly.com to schedule a confidential discussion.
