Description
Job Title: Operations Manager
Work Shift: 6am to 2pm / 7am to 3pm
Work Set Up: Hybrid, 3-5 times a week onsite
Location: One-Ecom BLDG, Mall of Asia, Pasay City
About the role:
As an Operations Manager, you will actively embrace our values while overseeing the day-to-day operational and administrative functions of your assigned cluster within the GSC team. Your responsibilities will include resource management, performance management, improving communication, and fostering growth. Guided by courage and respect, you will cultivate an inclusive environment with sense of belongingness. Your leadership will promote a collaborative atmosphere and enhance engagement between HO and GSC, infused with joy and gratitude. Your insights will drive operational excellence and efficiency, making a significant contribution to the overall success of company.
Major Responsibilities:
- Leadership and development of team leaders with courage
- Engaging function leads for strategic alignment with respect
- Motivating staff to meet KPIs/SLA, fostering joy
- Creating an exciting and engaging environment
- Performance management of all staff
- Ensuring adherence to policies and procedures with respect
- Acting as a liaison between CA & Microsourcing, ensuring unity
Technical and Professional Skills:
- Should have strong knowledge of Microsoft Office application
- Strong command in English communication both oral and written
- Open communication between staff while maintaining professional conduct
Minimum Qualifications
- Graduate of a Bachelor’s Degree
- Relevant experience from a BPO/Shared Services industry
- Minimum 1-2 years as an Operations Manager
- Must have the ability to develop team leaders to be critical thinkers in all of their interactions with the customers or colleagues
- Should have strong leadership with excellent structure in coaching and developing people
