Description
Job Dimensions
The organization is a global shared services center operating 24x7, supporting multiple entities across various countries and regions, including Asia Pacific, Africa, the Middle East, and the Americas. It delivers end-to-end Finance & Accounting services across core processes such as Procure to Pay (P2P), Order to Cash (O2C), and Record to Report (R2R), serving diverse business units and affiliates and operating in a multilingual environment (e.g., English, Arabic, French, Spanish, Japanese).
Management Scope:
Responsible for managing an assigned team of 12–15 FTEs (Analysts).
Functional Scope:
May cover Accounts Receivable (O2C), General Ledger (R2R), and Accounts Payable (P2P), supporting multiple affiliates and handling high-volume SAP transactions within the assigned function, regional, and branch scope.
Key Activities
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Communicate and clarify affiliate requirements, specifications, design targets, standards, tools, and processes to the team
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Set clear team goals, delegate tasks, and establish deadlines
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Ensure balanced workforce planning and workload allocation to meet SLA objectives
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Oversee day-to-day operations, monitor team performance, and report on SLAs and KPIs
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Ensure quality service delivery through mentoring, coaching, and continuous development of team members
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Intervene and support the team in resolving operational and service-related issues
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Manage recruitment and retention activities to ensure adequate staffing for the assigned scope
Context and Work Environment
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Dynamic and fast-paced environment with frequent interaction with internal and external stakeholders
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Responsibility for multiple reporting and performance monitoring requirements
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Leads a team in a highly structured, metrics-driven environment
Accountabilities
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Ensure compliance with SLA, KPI, and service quality commitments
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Maintain up-to-date and compliant process documentation
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Ensure service delivery aligns with group policies, standards, and core process models
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Foster a work environment built on trust, open communication, accountability, and collaboration
Qualifications and Experience Required
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At least 5 years of experience in a Shared Services Center or BPO environment, preferably within Finance & Accounting
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Strong SAP ERP experience is required
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Proven leadership experience managing teams in a shared services setting
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Transition or migration experience is a strong advantage
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Bachelor’s Degree in Accounting or a related field; CPA is an advantage
Skills and Competencies
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Proficient in SAP with strong functional knowledge in the assigned F&A scope
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Knowledge of Lean Six Sigma methodology is an advantage
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Excellent organizational and communication skills
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Strong stakeholder management and influencing skills
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Detail-oriented, results-driven, and analytical with strong problem-solving abilities
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Demonstrated ability to mentor, coach, and develop teams