Shared Delivery Project Manager

Responsibilities:

• Project manage small to large-scale projects, including, but not limited to:
• Remediation projects for data, calculations, uncashed checks, QDRO, etc. as well as data digitization projects
• De-risking projects such as bulk lump sums, annuity purchases, etc.
• Continuous improvement activities such as service delivery and administration strategy reviews
• Other ad-hoc administration projects such as trustee processing, late pension payments, etc.
• Help establish team roles and responsibilities
• Help drive superior, consistent project management for concurrent projects
• Translate business needs into comprehensive project plans including objectives, timeline, deliverables, budget, and quality standards
• Proactively manage changes in project scope
• Minimize exposure and risk throughout projects by managing risk and issues list
• Set and continually manage project expectations with team members and other project stakeholders
• Track and report on the performance of teams against project goals
• Facilitate internal status meetings and prepare agendas and meeting notes
• Facilitate external status meetings and prepare agendas and meeting notes
• Manage multiple workstreams
• Proactively recognize when project challenges arise and recommend corrective actions
• Identify and help resolve issues
• Train staff and assist with the technical review of work performed by the analysts
• Ensure project documents are complete, current, and organized appropriately; maintain complete and accurate work papers and audit trails
• Apply Professional Excellence concepts and use tools to ensure efficient and quality output/service delivery
• Work cooperatively with other team members (Willis Towers Watson plan administrators, system teams, actuaries) to contribute to successful projects and to ensure unified delivery of services
• Serve as a contact with client personnel
• Adhere to plan documents and government regulations in administering plans
• Assist in developing Shared Delivery intellectual capital and operations that can be leveraged to future projects
• Provide support in the sales and marketing process
• Contribute to team discussions and training activities
• Be accountable to team members for agreements and promises
• Work independently asking for assistance when required

The Requirements:

• Bachelor’s degree in mathematics, statistics, or any other major with significant quantitative course work.
• Five or more years of experience performing actuarial valuation, pension administration, and/or data management/remediation
• Strong knowledge of the fundamentals of defined benefit plan administration
• Experience interpreting routine and moderately complex plan provisions
• Excellent analytical and problem-solving skills
• Work experience that demonstrates strong technical, and/or client service and leadership skills
• Passion for solving problems and sharing solutions to exceed the standards of the client
• Ability to organize, set priorities, work independently and complete multiple projects within established deadlines
• Ability to prioritize and have good attention to detail
• Excellent oral and written communication skills
• Excellent Microsoft Office and PowerPoint skills, and project management tools
• Solid expertise in Microsoft Excel and Word (i.e., pivot tables and lookup functions)
• Ability to work with remote teams and travel as needed

You will be redirected to our ATS for submission of your CV.