Description
Location: Remote – APAC
Employment Type: Full-time / Independent Contractor
Work Arrangement: 100% Remote
About the Role
We are looking for a Technical Solutions Engineer with a strong background in BMS/HVAC controls and hands-on experience troubleshooting building automation systems and network-related issues.
You’ll work closely with customers, Sales, Customer Success, and Deployment teams, acting as a technical point of contact for BMS integrations, connectivity issues, data quality, and other technical escalations.
Key Responsibilities
- Provide technical support to customers through email, tickets, and remote calls.
- Troubleshoot BMS/HVAC controls, BACnet/Modbus integrations, and connectivity issues.
- Diagnose network-related issues involving IP addressing, DHCP, VLANs, firewalls, DNS, and related configurations.
- Support Sales and Customer Success teams with technical questions and customer requirements.
- Assist Deployment teams with technical escalations during building integrations.
- Investigate and resolve complex issues independently, escalating only when necessary.
- Create and maintain technical documentation, troubleshooting guides, and knowledge-base content.
- Work with Product and Engineering teams to communicate recurring technical issues and product feedback.
What We’re Looking For
- 3–5+ years of hands-on experience in BMS, BAS, HVAC controls, or building automation.
- Practical experience with BACnet and/or Modbus integration and troubleshooting.
- Strong understanding of IP networking and building network environments.
- Experience working with BMS platforms such as Niagara/Tridium, Schneider, Honeywell, Johnson Controls, Siemens, Delta Controls, Distech, Trane, Carrier, or similar.
- Experience providing technical support to external customers or managing a technical support/case queue.
- Strong troubleshooting and root-cause analysis skills.
- Ability to explain technical issues clearly to both technical and non-technical stakeholders.
- Strong written and verbal English communication skills.
- Comfortable working independently in a remote, international environment.
Nice to Have
- Experience with Niagara/Tridium or Master Systems Integrators (MSIs).
- Experience with enterprise customer environments.
- Familiarity with ticketing platforms such as Zendesk, ServiceNow, or HubSpot.
- Experience supporting IoT, building technology, or connected-device solutions.
What We Offer
- Fully remote work setup
- International and collaborative working environment
- Opportunity to work with building technology, IoT, and BMS solutions
- Competitive USD-denominated compensation
- Exposure to enterprise customers and projects across APAC
Interested?
If you have strong BMS/HVAC controls experience and enjoy solving complex technical problems while working directly with customers, we'd love to hear from you.