Technical Specialist – Food Safety

Technical Specialist – Food Safety

Reporting to: Country Sales Leader, Philippines

Essential Duties & Responsibilities:

Technical Support:

• Understanding customer challenges and deriving technical solutions to solve problems. Resolves customer complaints by investigating problems, developing solutions, preparing reports, making recommended changes in products, service by evaluating results to customers.
• Collaborating with the company’s global, regional technical service team to share best practices and develop new solutions for customer engagement in our fast-changing world.
• Adapts differing techniques and methods to develop solutions local market.
• Support customer product evaluations, educate related to technical conditions, and conducts customer acceptance evaluations (CAE) or customer verification evaluations (CVE).
• Converts technical product features to meaningful user defined benefits.

Education and Training:

• Prepare annual training plan utilizing appropriate timetables. Train other stakeholders internally (marketers, local sales team, new employees, business leaders) or externally (distributors, customers, Key Opinion Leaders (KOL), professional associations, regulatory agencies, universities) on technical standards for new and existing products.
• Analyzes and summarizes training effectiveness through seminar and customer feedback. Uses feedback to further develop or refine and update training materials and manuals.

KOL Development

• Interactions, identifies, develops, engages, and maintains relationships with Key Opinion Leaders (KOLs), professional associations, regulatory agencies, customers, and/or universities.
• Partners with marketing and sales colleagues to host customers’ event. Provides content and analyze data used in sales and marketing presentations.
• Organize KOL programs in alignment with key business objectives. Leverages established relationships/engagements to provide lectures, articles, testimonials, workshops, endorsements, research, and photos.

For interested applicants, send your updated CV to Leigh at [email protected]