Aug 12, 2016

Some think it’s just a job to do until you find what you really like; others believe that by working in BPO you’ll lead an unhealthy life without any career path in sight. In this feature, we will show you how far away from the truth these assumptions are, and hopefully, show why a BPO career in the Philippines just might be the one for you.


  • In 2003, the BPO industry had around 100,000 employees; in 2006 it grew to 240,000 employees with about $3.2 billion in revenue; and by 2011 these numbers tripled with 640,000 employees and approximately $11 billion in revenue (IBPAP).
  • BPO is now considered the center of the Philippine economy due to its great contributions over the past decade. It fuels the growth of the Philippine economy, not only by generating billions of dollars in revenue but also in creating countless jobs for many of its countrymen.
  • According to Tholons (2016), Manila and Cebu are in the Top 10 Outsourcing Destinations in the world, and it’s not just our bigger cities that made it; you’ll also find several other locations including Davao, Laguna, Bacolod, Iloilo, and Dumaguete, to name a few.


While a big portion of the BPO industry is contact centers, there are other career paths within it, too. But firstly, just within these contact centers, you can put medical education to practice through medical decoding and transcription; alternatively, business majors can also use their finance, HR, and/or administration skills; while those with a talent for marketing and person-to-person interaction can shine in voice services. Aside from customer support and voice services, other job opportunities in the KPO sub-sector of the BPO industry can be found for accountants, software developers, animators, digital fashion designers, game developers, engineers, and even architects. Building designs, for example, as well as other engineering and architectural services are often done offshore here in the Philippines.


This is one of the reasons why BPO job opportunities can be very attractive to job seekers. Aside from that, employees can receive generous benefits like health insurance, life insurance, company stock shares, free meals, and performance-based bonuses, not to mention annual salary increases.


BPOs enable youngsters to have fast-track careers, with higher levels of responsibility being delegated at fairly early stages in their careers. From leadership, technical, to workforce management, career growth opportunities are abundant. As the industry grows, staff is trained for leadership positions and applicants are hired to replace them. This means you can grow professionally with the company. Learning a new set of skills will help boost your credentials and improve your chance of getting promoted or getting higher positions later in your career.


As you grow within your BPO organization you will also gain more experience in higher levels of management, including having exposure to their clients. BPO employees are exposed to many leading global brands, and can quickly become well-versed in the industry and/or technology of the client they support. Since many are from multinational companies based abroad, you’ll be exposed to their culture, business etiquette, and corporate models. Such experiences can be stepping stones to prepare you for higher leadership.

By: Curran Daly + Associates


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